Shipping policy
At Lash Plug Lyss, we aim to process and ship orders as efficiently as possible. Please review our shipping policy carefully before placing an order.
Order Processing
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All orders are processed within 2–5 business days (excluding weekends and holidays).
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During sales, product launches, or peak periods, processing times may be extended.
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Once your order has been processed, it will be handed over to the shipping carrier and you will receive a confirmation email (including tracking, if selected).
Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on location and selected shipping method.
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Delivery times are estimates only and begin once the package has been shipped, not when the order is placed.
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We do not guarantee delivery dates.
Tracking
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ALL SHIPPING ORDERS ARE TRACKED
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tracking details will be emailed once available.
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Orders shipped are not eligible for investigation, replacement, or refund.
Lost, Stolen, or Delayed Packages
Once a package has been shipped and scanned by the carrier:
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Lash Plug Lyss is not responsible for lost, stolen, delayed, or misdelivered packages
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We are not responsible for packages marked as “delivered” by the carrier
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Any claims must be filed directly with the shipping carrier
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Incorrect Address
Customers are responsible for providing an accurate and complete shipping address.
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Orders shipped to an incorrect address due to customer error will not be refunded
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If a package is returned to us, the customer is responsible for reshipping fees
International Shipping (if applicable)
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International orders may be subject to customs duties, taxes, or import fees
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These charges are the responsibility of the customer
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We are not responsible for delays caused by customs processing
Returns Due to Shipping Issues
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Shipping fees are non-refundable
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All sales are final once shipped
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We do not accept responsibility for carrier-related issues
Contact
For shipping-related questions, please contact:
📧 lashpluglyss@outlook.com